Patient Helpdesk

Virtual Medical Assistant from Claim x Care: Your Reliable Healthcare Friend

Through their many responsibilities within your healthcare organization, Claim x Care’s experienced healthcare virtual assistants maximise efficiency, save operational costs, and improve the patient experience.

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The Economical Solution to Release Yourself from Administrative Stress

Do you think that the paperwork and administrative duties are taking away from your patient time? You can’t deliver the kind of high-quality patient care you desire if you spend too much time on EHRs, administrative duties, and staff management.

Allow our virtual medical assistants to increase productivity while saving you money and time.

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Examine the Various Functions of Veterans in Your Healthcare Facility

By their many positions within your healthcare organization, our skilled VA increase efficiency, save operating costs, and enhance patient experience.

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Patient Cordinator

In order to guarantee a hassle-free experience, VAs make proactive contact with patients, verify benefits, complete pre-authorization, and help with referrals to experts and follow-ups to guarantee patient satisfaction.

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Medical Scribe

In order to improve patient care, VAs streamline the gathering of patient data, update medical records, keep an eye on patients, and offer medication reconciliation.

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Medical Triage Specialist

VAs with medical backgrounds help patients recuperate by answering basic inquiries, helping with urgent appointments and prescription renewals. Additionally, they provide telehealth services run by virtual assistants who are registered nurses.

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Virtual Medical Receptionist

Responding by phone, email, and text can help you increase patient involvement. The VA helps with document management and schedules appointments. They can also guarantee quality control through thorough call monitoring and transcribing.

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Bilingual Service Facilitator

Virtual assistants that speak both Spanish and English are essential communication tools that promote patient satisfaction and confidence by guaranteeing clear medical communication in both languages. This improves the patient experience and increases the demographic appeal of the medical practice.

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Remote Patient Monitoring

With the use of remote patient monitoring (RPM), healthcare professionals may keep an eye on patient health information such as vital signs, medication compliance, and more.

How Does It Works?

Find out how Claim x Care makes the onboarding process more efficient so you can quickly get your Medical VA up and running.

1

Select Option

Onshore or offshore, dedicated or shared, the VA’s function, the number of hours, biller or registered nurse, etc.

2

Communications Platform Setup

To pass calls to your virtual assistant, either use our communication platform or bring your own device.

3

Expedited Training

Our VAs undergo training so you don’t have to. A dedicated onboarding manager streamlines and oversees all job tasks, EHR integration, onboarding, etc.

4

Go Live

And that’s it! Your project’s Go-Live date will be provided by our implementation team.

Providing Services for a Range of Medical Specialties

  • Primary Care Physicians (PCPs)
  • Family Medicine
  • Internal Medicine
  • Neurologist
  • Oncologist
  • Dermatologist
  • Psychologist and Psychiatrist
  • Obstetrician & Gynaecologist
  • Nephrologist
  • Radiologist
  • Pulmonologist
  • Gastroenterology
  • Cardiologist
  • Orthopedic
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Why Choose Us?

Operational in an Hour

Before going live, just a one-hour onboarding training session is needed. To guarantee a seamless onboarding procedure, a specialised onboarding manager is offered.

No Long-Term Commitment

No long-term commitments, so you may discontinue the service whenever you’d like. Decide on the precise number of hours you require and adjust them as demand changes.

70% Cost Reduction

Only-for-service fee: No cash is paid for absences due to illness, vacation, etc.

Multifunctional Roles

Virtual assistants (VAs) may do a wide range of jobs, including marketing, telemedicine, and appointment scheduling. Decide which talents your company needs.

EHR/EMR Adaptability

Before going live, just a one-hour onboarding training session is needed. To guarantee a seamless onboarding procedure, a specialised onboarding manager is offered.

No More Policing

No long-term commitments, so you may discontinue the service whenever you’d like. Decide on the precise number of hours you require and adjust them as demand changes.

Round-the-Clock Availability

Only-for-service fee: No cash is paid for absences due to illness, vacation, etc.

AI Quality Assessments

Virtual assistants (VAs) may do a wide range of jobs, including marketing, telemedicine, and appointment scheduling. Decide which talents your company needs.

4 for the Price of 1

Reduce future disruptions with a virtual assistant backup, which comes free of charge with most subscriptions. Supervisors who aid and supervise day-to-day activities are also featured. Work completed by a specialised quality auditor is audited. That Means You Pay for the 

  • Primary VA
  • A Backup VA
  • A Supervisor 

With our 4-for-1 Virtual Medical Service, we provide a virtual assistant to help healthcare organizations. Cost containment and minimal interruptions are our main objectives. Our goal is to give you peace of mind and an outstanding performance. This frees you up to concentrate on delivering excellent treatment.

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What's Our Client Says

Claim X Care

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Mike David
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The most diligent and competent billing business is Claim X Care. Claim X Care verifies the accuracy of their billing. They have excellent expertise of physician billing.
John Doe
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Claim x Care has been a huge assistance with our excellent A/R. They are constantly so eager to assist and do the work quickly..
Jack
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For accrediting our practice, I went with Claim x Care. The crew helped us along the way and was courteous, understanding, and quick to respond.
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Frequently Asked Questions (FAQ’s)

What is revenue cycle management (RCM) in healthcare?

The process of overseeing the financial facets of patient care, from scheduling and registration to claim filing and payment collection, is known as revenue cycle management in the healthcare industry. It entails duties like coding, billing, accounts receivable administration, and confirming insurance eligibility.

Revenue cycle management is offered by Claim x Care as a whole service or in segments that may be chosen as a la carte offerings. In all we do, we tailor our solutions to the particular healthcare provider and practice management style, making our service to you exceptional.

How can RCM services benefit my healthcare organization?

Your healthcare company may gain from revenue cycle management services by increasing cash flow, decreasing claim denials, increasing revenue collection, and simplifying administrative duties. Revenue cycle management services may improve practice management, boost efficiency, improve financial performance, and free up staff members to concentrate on patient care by using knowledge, technology, and best practices.

According to our observations, when revenue cycle management is done well, it will also result in a better patient experience, which will raise the number of favourable reviews and eventually lead to patient expansion.

What types of healthcare providers can benefit from RCM services?

Numerous healthcare organizations, such as hospitals, doctor offices, clinics, ambulatory surgical centres, and medical billing firms, might benefit from revenue cycle management systems. Any organization that handles medical billing and revenue collection, regardless of size or specialism, may gain from more efficient revenue cycle management procedures.

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